Privacy Policy for Tripzen Private Limited

At Tripzen Private Limited, your privacy and the protection of your personal information are paramount. This Privacy Policy outlines our commitment to maintaining your privacy, detailing the types of information we collect, how we use it, with whom we may share it, and the security measures we have in place to safeguard your data.

Information We Collect

General Browsing

You can visit and navigate our website without disclosing any personal information about yourself. However, as you explore our site, we collect standard tracking data such as log files and your computer’s IP address. This information helps us analyze site traffic and understand usage patterns. We aggregate this tracking data with information from all site visitors to personalize your experience based on overall user preferences and to assess potential new products and services.

Collection of Personal Information

Certain sections of our website may ask you to provide personal information, such as your name, phone number, fax number, mailing and email addresses, as well as credit card details including the number and expiration date. Additionally, for us to arrange your travel plans and other services, we may need information related to your travel preferences, ticketing choices, and other specific needs.

While you have the option to withhold personal information, please be aware that doing so may limit your ability to access and use the services we offer. Providing this information is essential for registering as a member, purchasing products and services, participating in surveys or contests, submitting inquiries, or completing any transactions on our website.

Cookies and browsing policy

At Tripzen Private Limited, we aim to enhance your online experience through the use of cookies. Cookies are small text files stored in your browser to remember your preferences and improve your interaction with our site. By themselves, cookies do not contain personal information, but if you choose to share personal data with us, it may be associated with the information stored in the cookies. We utilize cookies to gain insights into site usage and to refine the content and offerings on our website. For instance, cookies can personalize your experience by recognizing you when you return, saving your password in secure areas, and enabling features like shopping carts.

While most browsers accept cookies by default, you have the option to adjust your settings to decline cookies or to be notified when a cookie is being placed. Please be aware that rejecting cookies may limit your ability to use some features and services on our site.

Information Collection by Third-Party Sites

Some of the websites operated by Tripzen Private Limited may include links to external sites with different data collection practices. These third-party websites might employ cookies, web beacons, clear gifs, or similar technologies to deliver advertisements and to analyze their effectiveness. The privacy practices of these third-party sites are governed by their own policies and are not covered by Tripzen Private Limited’s privacy policy. We recommend reviewing the privacy policies of these external sites, as we have no control over the information they collect or how it is used.

Sponsored and Partnered Content

Our website may feature activities such as contests, sweepstakes, or promotions that are sponsored or partnered with third parties. Through these partnerships, the third parties might receive personal information that visitors provide voluntarily when engaging with these activities. Please note that we do not have control over how these third parties use the information.

Use of Information You Provide to Us

At Tripzen Private Limited, we utilize the personal information you provide to efficiently process your orders, deliver our products and services, address any customer service inquiries, and keep you informed about promotional offers and special deals. We also use this information to enhance your experience on our website. Your personal information is not shared with outside parties, except as necessary to complete your order, fulfill your travel arrangements, and as described in this Privacy Policy.

Your Agreement

By using our services at Tripzen Private Limited, you consent to the collection, use, and sharing of your personal information as described in this policy. Your continued use of our services signifies your agreement to any changes in this policy.

How We Share Your Information

Tripzen Private Limited may share your personal information with certain entities to enhance our services and fulfill our obligations to you. These entities include trusted third-party service providers, business partners, and legal authorities if required by law. Rest assured, we take appropriate measures to ensure your data is shared securely and only for legitimate purposes.

Protecting Your Data

We prioritize the security of your personal information. Tripzen Private Limited employs a range of security measures, including encryption and access controls, to protect your data from unauthorized access, alteration, and disclosure. Our commitment to safeguarding your information is paramount.

Children’s Privacy

Tripzen Private Limited does not knowingly collect or solicit personal information from individuals under the age of 18. If we become aware that we have inadvertently gathered such information, we will take prompt steps to delete it. Parents and guardians are encouraged to monitor their children's online activities and report any concerns to us.

Policy Updates

Tripzen Private Limited reserves the right to amend this policy at any time. We will notify you of any significant changes by posting the updated policy on our website. It is your responsibility to review this policy periodically to stay informed about how we are protecting your information.

Support

For any questions or concerns regarding this policy or your personal information, please contact us at Tripzen Private Limited. Our team is dedicated to addressing your inquiries and ensuring your experience with us is secure and satisfactory.

 

Cancellation & Refund Policy

Tripzen Private Limited bears no liability for any acts, omissions, or defaults, whether negligent or otherwise, of airlines, car rental operators, ferry companies, hoteliers, tour operators, or any other suppliers or third parties. We are not responsible for any loss or damage caused by the negligence, acts, or omissions of any supplier or third party. We reserve the right to cancel or modify itineraries or bookings when circumstances necessitate such actions. Where the liability of Tripzen Private Limited cannot be excluded, it is limited to the value of the purchased travel arrangements. Tripzen Private Limited also reserves the right to decline any booking.

It is crucial that you enter the details of each traveler correctly, according to their passport or other identification. Some suppliers may deny carriage if the traveler’s name varies from your booking and may cancel automatically if the traveler’s name is amended. Tripzen Private Limited is not responsible for any loss or damage arising from incorrect entry of travelers’ names or for any inability to travel due to carrier policies.

The terms displayed on this website apply generally to all travel products and packages sold by Tripzen Private Limited. Most travel products and services also have additional conditions because airlines, hotels, wholesalers, and other travel suppliers have their own terms and conditions, which may not be displayed on our website. Suppliers often limit or exclude liability in respect of death, personal injury, delay, and loss or damage to baggage. It is your responsibility to contact the relevant travel supplier directly to obtain all applicable terms and conditions before making a booking through Tripzen Private Limited.

Many advance purchase and discounted travel products and services involve substantial cancellation or amendment fees, and in some cases, there are no refunds whatsoever on cancelled holidays, air tickets, and other products and services should you need to amend or cancel your travel plans. If you have any queries regarding these fees, please contact our office. You must read the terms and conditions applicable to every travel product and service and ensure that you accept them before making a booking. If the terms and conditions are not displayed, contact our office. Once you confirm a booking and make payment, you are bound by the terms and conditions established by the relevant travel supplier.

In the event of material alterations by a supplier to a proposed tour booked by you, you may be given the option of cancelling the tour without penalty, but this is not guaranteed. The right to cancel is subject to the supplier's terms and conditions. Your acceptance of any tickets, coupons, exchange orders, vouchers, and receipts will be deemed acceptance of the above conditions and any alterations made to your tour.

In no event shall Tripzen Private Limited be liable for any direct, indirect, punitive, incidental, special, consequential damages, or any other damages resulting from: (a) the use or inability to use the services; (b) the cost of procurement of substitute goods and services; (c) unauthorized access to or alteration of the user's transmissions or data; (d) any other matter relating to the services. This includes, without limitation, damages for loss of use, data, or profits arising out of or in any way connected with the use or performance of the website. Tripzen Private Limited is not responsible for any delay or inability to use the website or related services, the provision or failure to provide services, or for any information, software, products, services, and related graphics obtained through the website, whether based on contract, tort, negligence, strict liability, or otherwise. Additionally, Tripzen Private Limited shall not be held responsible for non-availability of the website during periodic maintenance operations or any unplanned suspension of access to the website that may occur due to technical reasons or any reason beyond our control. Users understand and agree that any material and/or data downloaded or otherwise obtained through the website is done entirely at their own discretion and risk, and they will be solely responsible for any damage to their computer systems or loss of data resulting from the download of such material and/or data. These limitations, disclaimers of warranties, and exclusions apply without regard to whether the damages arise from (a) breach of contract, (b) breach of warranty, (c) negligence, or (d) any other cause of action, to the extent such exclusions and limitations are not prohibited by applicable law. The maximum liability of Tripzen Private Limited under any circumstances, in respect of any services offered on the site, shall be limited to the refund of the total amount received from the customer for availing the services, less any cancellation, refund, or other charges, as may be applicable. In no case shall the liability include any consequential loss, damage, or additional expense whatsoever.

Cancellation: You can cancel your booking as per the cancellation policy of the respective airline.

Refund Processing Time: Refunds may take a minimum of 1 working day to a maximum of 10 working days, depending on the bank, airline, and service provider.

Money credited to the Tripzen Private Limited virtual wallet will not be credited back to an individual’s or agent’s bank account.